Terms & Conditions
MAKING A PURCHASE
Making a purchase could not be simpler. Just browse our store and add select the items that you wish to buy. You can view you selection at any time by selecting 'Checkout' and you will be asked to confirm your order before being taken to a Secure Payment Server.
At the moment we only accept debit cards, credit cards and Apple pay. If you are shopping from outside of the UK your credit card company will convert the transaction to your own currency.
When an order has been received, we will send an order acknowledgment, when the order has been dispatched we will send a confirmation email which will indicate acceptance of your order, and a contract between us. We have included this term to protect us in the case that a mistake has been made or we are no longer able to supply a particular product for some reason. In the case of a change of price, or stock shortage we will always contact you as soon as possible.
SHIPPING AND HANDLING
All orders received before 5pm will be dispatched the next working day, either by Courier or Royal Mail.
Delivery Charges apply to all UK and European purchases under £50. The delivery charge is shown in the Shopping Basket summary during your checkout, you have the choice to upgrade to a faster delivery service but our default service will be 48 hour.
You will normally receive your order within 48 hours from receipt of payment.
If your item is not in stock but we are due to receive more stock, we will offer to back order your order. You will always be entitled to cancel your order.
All orders include VAT at the current rate except where VAT is exempt.
CREDIT CARD SECURITY
During the ordering process, no personal information is collected by swim-research.com.
If any goods arrive damaged, or fail to meet your requirements, please email firstname.lastname@example.org or call 01208 78845 and we will endeavor to rectify the issue.
If you need to contact us, please email us using the link on our contact page. Alternatively, you can call the office on 01208 78845 (International +44 01208 78845) or write to us at 40 Normandy Way, Walker Lines Ind Est, Bodmin, Cornwall, PL31 1EX
Swim Research do not disclose buyers' information to third parties other than when order details are processed as part of the checkout process. In this case, the third party will not disclose any of the details to any other third party.
Swim Research is committed to a very high standard of customer service, this includes our 14 day returns policy.
Your rights to return goods are protected under the EU Distance Selling Directive.
If you find any problem with your order then please contact us straight away so that we are able to quickly remedy the problem.
The product you wish to return must be in the same sellable condition it was sent to you in, it must be in its original, undamaged packaging, with any tags still attached. Wetsuits are liable to crease so we must stress that the item you are returning must be repackaged with care.
These policy is in line with the European Directive on distance selling
CJB’s Surf Co. Ltd, 40 Normandy Way, Walker Lines Ind Est. Bodmin, Cornwall, PL31 1EX
Company No. 03469250
Vat No. 704485243